Refund requests can be processed by SparkSafe where 30 calendar days’ notice has been provided, from the submission date of application. Please note that for electrical workers refunds, the administration fee is non-refundable. Any requests for refunds that exceed the 30 calendar days’ notice period will not be granted. To request a refund please email firstname.lastname@example.org
All supporting information for an electrical licence application must be received within 12 months of submitting the application to SparkSafe LtP. Article 5 (e) of GDPR states that personal data should not be kept longer than necessary for the purpose in which it is being processed. Therefore, if all necessary documents are not submitted within 12 months from the submission date, the application will be removed from the SparkSafe system. Where this occurs, no refund will be given.